Privacy Policy

Osstem UK | Last updated: August 2026

1. Introduction

Osstem UK Limited and its affiliate, Osstem (collectively referred to as "Osstem UK"), are committed to protecting the privacy and security of your personal data. We collect and process personal data in accordance with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Notice sets out how we collect, use, store and share your personal data when you visit our website, use our services, or otherwise engage with us. Please read it carefully. Where specific services are subject to additional data processing, we will make you aware through supplementary privacy information.

2. Who We Are

The data controller responsible for your personal data is:

•       Osstem UK Limited

•       Company Registration Number: 07957823

•       Registered Address: Westminster House, 9 Spitfire Close, Ermine Business Park, Huntingdon, Cambridgeshire, PE29 6XY

•       Email: info@osstemuk.com

•       Telephone: +44 (0) 330 520 2460

Osstem UK Limited is a subsidiary and UK distributor of Osstem, a global dental implant manufacturer. For the purposes of UK data protection law, Osstem UK Limited acts as an independent data controller unless otherwise stated.

3. How We Keep Your Data Secure

We maintain appropriate technical and organisational measures to safeguard your personal data against unauthorised access, accidental loss, destruction or misuse. These measures include data encryption, firewalls, access controls and password-protected systems. Our security practices are reviewed and updated regularly to keep pace with technological developments.

Please be aware that when you access our website and online services, you are responsible for ensuring your own devices are adequately protected (for example, by using up-to-date antivirus software) to guard against unauthorised third-party access.

4. What Personal Data We Collect and How We Use It

"Personal Data" means any information that can identify you as an individual, such as your name, postal address, telephone number, email address, or payment information. We only collect and process personal data where we have a lawful basis to do so, or where you have provided your prior consent. We retain your personal data for as long as required by law or as necessary to fulfil the purpose for which it was collected.

We may collect personal data directly from you, from third-party partners whose products or services you have used, or from publicly available sources where legally permitted. The ways in which we may use your personal data are set out below.

a. Enquiries and Contact Requests

When you contact us with an enquiry, we use your personal data to respond to and manage your request. Our lawful basis for this processing is either contractual necessity, your consent, or our legitimate business interests, depending on the nature of your enquiry.

b. Orders and Account Management

If you place an order or register an account with us, we use your personal data to process and fulfil your order, manage payments and invoicing, and provide customer support. Your details may also be shared with our logistics and production partners where necessary to fulfil your order. Our lawful bases are contractual necessity, compliance with legal obligations (such as invoice retention requirements), and where applicable, your consent.

c. Marketing and Communications

We may use your personal data to inform you about our products, services, training programmes, events and surveys within the field of implant dentistry. This may include combining data gathered through online and offline interactions to personalise our communications with you. We will only do so on the basis of your consent or our legitimate interests, and you may withdraw your consent or object to this processing at any time.

d. Training and Event Registrations

When you register for a course, webinar or event organised by Osstem UK, we process your personal data to manage your registration, provide access to the relevant service, and issue any applicable invoices. The legal basis for this processing is your consent or our contractual obligation to you.

e. Website Analytics and Cookies

We use cookies and similar technologies to monitor how visitors use our website, improve our online services, and ensure the website functions correctly. For further information on how we use cookies, please refer to our Cookie Policy available on our website.

5. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with trusted third parties only where necessary to deliver our services or meet our legal obligations. These may include:

•       Our affiliate, Osstem, for product fulfilment, technical support, or operational purposes

•       Logistics and delivery partners involved in processing and shipping your orders

•       Payment processors and financial service providers

•       IT service providers and cloud hosting companies who support our systems

•       Professional advisers such as solicitors, accountants or auditors

•       Regulatory bodies or law enforcement agencies where required by law

All third parties who process personal data on our behalf are required to handle it in accordance with applicable data protection law and to maintain appropriate security standards.

6. International Transfers of Personal Data

As Osstem UK is affiliated with Osstem, a company headquartered in the Republic of Korea, your personal data may in some circumstances be transferred to or accessed from outside the United Kingdom. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place in accordance with UK data protection law, including greliance on adequacy decisions or standard contractual clauses as applicable.

7. How Long We Keep Your Data

We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. For example, financial and transactional records are typically retained for a minimum of six years in line with HMRC requirements. When personal data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

•       Right of access: to request a copy of the personal data we hold about you

•       Right to rectification: to request correction of inaccurate or incomplete data

•       Right to erasure: to request deletion of your personal data in certain circumstances

•       Right to restriction: to request that we limit how we process your data in certain circumstances

•       Right to data portability: to receive your data in a structured, machine-readable format

•       Right to object: to object to processing based on legitimate interests or for direct marketing purposes

•       Right to withdraw consent: where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at info@osstemuk.com. We will respond to your request within one month in accordance with UK GDPR requirements. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data protection rights have not been respected.

9. Cookies

Our website uses cookies to enhance your browsing experience and to gather analytical information about how the site is used. You may control or disable cookies through your browser settings, although doing so may affect the functionality of certain parts of our website. Further details are provided in our Cookie Policy.

10. Changes to This Privacy Notice

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any material changes will be communicated via our website. We encourage you to review this notice periodically. The date of the most recent revision is indicated at the top of this document.

11. Contact Us

If you have any questions about this Privacy Notice or the way in which we process your personal data, please contact us using the details below:

•       Osstem UK Limited

•       Westminster House, 9 Spitfire Close, Ermine Business Park, Huntingdon, Cambridgeshire, PE29 6XY

•       Email: info@osstemuk.com

•       Telephone: +44 (0) 330 520 2460

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