Frequently asked Questions

Q: How do I return a failed product?

Please contact Osstem UK or follow the relevant product return process to arrange the return of a failed product.

Q: What is the return / exchange policy?

Please refer to the Osstem UK returns policy or contact the Osstem UK team for information about returns and exchanges.

Q: How do I fill out the Full Arch form?

Please complete the Full Arch form with the required information and contact Osstem UK if you need assistance.

Q: How do I return a Full Arch box?

Please contact Osstem UK for guidance on returning a Full Arch box and the applicable return process.

Got a question about a product or a service? Here are some quick answers. If you can't find what you're looking for, just get in touch.

How do I return a failed product?

Please see the details of our failed product policy here.

What is the return/exchange policy?

Please see the details of our returns and exchange policy here..

How do I fill out the Full Arch form?

Full arch boxes can be requested through your territory rep or online here..

How do I return a full arch box?

Osstem will arrange a collection of the full arch box for the next working day after surgery. We use DPD for this service and they will collect anytime from 9:00am – 12:00pm. Please ensure the parcel is ready to be collected. Failure will result in a £15.00+VAT charge for collection and any subsequent missed collections. If the Full Arch Box is required for a longer period, please contact ushere.

Please ensure that the full arch box is returned in the same condition in which it was received fully intact and packaged in the two heavy, reinforced boxes. To avoid delays in the issuance of credit notes, kindly ensure that the stock list included in the box is completed accurately, clearly indicating all items used.

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